Customer Testimonials for O’Brien Garage Doors – Chicago
These are just a few examples of what our customers had to say about O’Brien Garage Doors – Chicago. These are real reviews from real customers posted on various review websites. We have been proudly serving our customers for over thirty years and are dedicated to providing them with friendly, honest service.
See our reviews in Chicago and the surrounding areas below. You can also see here O’Brien Garage Door Reviews for our other locations across the country.
The phone-connection Customer Service needs much improvement. They had my phone numbers reversed with my home and work. The first Installer had called my work number and left a Voice Mail that he had arrived and no one was home., ( I listened to this when I returned to work the next day). The Front Door was wide opened with a 50″ Exhaust Tube going out the Screen Door. I did not hear the Door Bell that the first Installer supposively rang due to the Exhaust Fan in the Bathroom where work was being done; hence forth the Exhaust Tube running out my Screen Door. The Installer made no attempts of knocking on the Screen Door or yelling to get anyone’s attention on the inside. I was sitting 55′ from the door the whole time, visually blocked by a small partition wall. Customer Service gave me a four-hour window for time, stating I would get a phone call 30′ before arrival. This did not happen with neither of the two Installers that came to my home. Overall I am satisfied and pricing was somewhat fair. Please re-educate your Customer Service Department.
The automated notification system wasn’t terrific. Service was scheduled between 3p – 5pm. The automated call came in just before 5pm to notify that tech would arrive within 30 minutes and didn’t arrive until 7pm. I had to call in twice for updates. If system or representative could call with delays or updates, that would be better.
you cant beat that comvination!
Garage Door Repair
and Installation Services